Management information              

EControl Portal provides an excellent basis for defining and controlling Service Level Agreements. The ICT system administration department receives fundamental data consisting of clear graphs based on their own environment. This provides practical insight into the infrastructures performance and bottlenecks. The management can take decisions on new investments that can be validated based on facts. There is also an escalation setting that will alert the management when if SLA will not be realised. In addition to all sorts of queries regarding system performance, EControl Portal generates automatic reports every day, week or month.

Monitoring                             

In addition to monitoring SBC, EControl Portal can be used to monitor the entire ICT infrastructure. This is an important feature because the SBC farm is an integrated element of ICT. Part of its functioning depends on the functioning of network and back-end processes. EControl Portal supports all standard Internet protocols and SNMP. Should the customer also need to monitor systems or parameters that are not supported by protocols, you can always use the Portal’s agent services. EControl Portal can be organised into groups. The customer is free to create any group he desires. Based on the groups you can set the defined monitoring functions as well as the level of accessibility and the escalation levels desired.

Reporting resources               

EControl Portal can perform an enormous number of checks with a minimum load to the system itself. The logs are very small. It also enables the customer to make any selection instantly with only three clicks of the mouse. Using the report generator you can define exactly what automatic reports you want EControl Portal to generate and when.

Troubleshooting and pilots           

EControl Portal is also an excellent tool to use in a pilot project. It permanently measures the resources the SBC environment is using, thus providing a good foundation for scaling and tuning the final production environment. The following feature is especially suitable for troubleshooting: logging the last 300 checks made. This will immediately reveal any bottlenecks. It is a great tool for ICT specialists when resolving systems calamities. Analyses can be made within seconds. The results are presented in clear graphs and statistics, providing a real-time foundation for extra resources or any measurements needed.

Escalation Management               

EControl Portal offers a very broad range of escalation modes: to any person, any organisation, any service window, and any group of systems. It also offers tools to the system administrators such as service testing, alert filtering and alert testing.

Monitoring case: Average system temperature march 2005. Top 14 of the highest system temperature.

Monitoring case: Number of  eventlog errors on the total Citrix farm in 2004.


 

Monitoring case: Number of  CPU panics on the total Citrix farm in 2004.